Terms and Conditions, Vienna Event Tickets for Vienna Opera,Vienna Event Tickets for Vienna Mozart Strauss Concerts, Vienna Stateopera, Spanish Riding School, Staatsoper Wien Mozarthaus Mozart Strauss Konzerte Wiener Hofburg Orchester Madonna Wien Vienna Madonna Tickets 2012 Spanische Reitschule Wien

Terms and Conditions

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We are a licensed advance reservation agents for ticket bookings on customer's request.

Vienna Event Tickets operates in global markets, providing ticket sales and distribution through www.vienna-event-tickets.com.

1. Conditions of Use and Copyright (©)

The Vienna Event Tickets website is continuously revised and we try permanently our best that the information about tickets availability and event schedules is updated. Any potential inaccuracies will be corrected immediately.

The user assumes sole responsibility when accessing the Vienna Event Tickets website, third party sites, as well as for the use of available data.

It is categorically prohibited to distribute, transmit, reproduce, display or publish, content, data and information provided by the Vienna Event Tickets (©) website, in whole or in part, with commercial intent.

2. Privacy Policy

Clients' personal data will be used only for the purchase of the requested products, and, if expressly permitted by the user, to inform him/her of products offered by Vienna Event Tickets. Users’ personal data will never be transferred to third parties or used for other purposes than those mentioned above.

3. Data Security System (SSL-Modus)

Purchases, private data, and data necessary to process payments are processed in SSL-mode (Secret Socket Layer Mode), an encrypted security system, which prevents third parties from accessing that data. The web page address always begins with “https://”.

4. Incorrect Data

Vienna Event Tickets assumes no responsibility for delivery to the wrong address, or loss of purchased products, delayed delivery, or any other error that results from the client entering incorrect data.

5. Limited Liability

(Regarding changes to Cast, Program, or Timetable)

As a facilitating agent, Vienna Event Tickets assumes limited liability. If the purchased product cannot be delivered due to technical, organisational or other reasons that arise during the purchasing process, Vienna Event Tickets will refund the purchase price and any related fees.

Refunds do not apply in the event of changes to schedule, cast or time-table.

6. Event cancellation or change of date/venue

The event organiser is responsible for publicising any cancellation, postponement of the event or change of venue.

Refunds will only be made if of the event is cancelled and then in the amount refunded by the event organiser. This does not include costs such as processing, mailing, surcharge and administrative fees.

Vienna Event Tickets bears no responsibility for any such changes by the organiser.

Travel expenses, accommodation and transfer costs are the exclusive responsibility of the client and are not eligible for reimbursement.

The client gets in full his money if the ticket category he booked is not available anymore.

7. Purchase and Return of Products

Upon submitting a purchase request via our website, e-mail, telephone or fax, the client will receive notice as to the status of his/her order within two business days. The client will receive e-mail confirmation when the order processing has been completed, including a receipt and, if applicable, a voucher. If the requested product is not available, the client will be offered an alternative. Payment will only be booked once the client accepts the ALTERNATIVE offer.

Cancellation or changes are not possible once the purchase has been processed.

Choice of seats is not possible.

For terms of reimbursement, see Item 6.

8. Payment

The client must agree to the “TERMS AND CONDITIONS” before the order is processed and the payment booked. By agreeing to the “TERMS AND CONDITIONS” the client authorizes Vienna Event Tickets to automatically charge the value of his/her order.

Credit cards accepted: VISA, Mastercard

9. Ticket Delivery

For the ease and comfort of our clients, we offer three options for delivery of purchased tickets:

a) At the venue. The client will receive a RESERVATION CONFIRMATION by e-mail, that can be used to pick up tickets at the box office. Identification may be required.

b) At your hotel - tickets will be delivered to the hotel address given during the purchase process.

c) At another address provided by the client during booking.

Vienna Event Tickets is not liable for loss or delayed delivery or theft of tickets delivered AT THE CLIENT’S REQUEST by post, messenger or other delivery service.

Vienna Event Tickets is not responsible for loss of, or changes to the Reservation Confirmation by the client.

10. Pricing

The prices offered by Vienna Event Tickets and listed on the website include taxes and mediation fees, and are considered as final price. Surcharges are determined by the performance, the quality of the seat, and the demand for and availability of tickets.

The original ticket price is visible on the ticket. The client agrees to pay brokering and mediation fees that can vary from about 20 percent to about 500 percent, depending on the circumstances outlined above.

The 13% VAT is included in the final price of the tickets.

A 20% VAT will be added to delivery costs.

11. Seats

Seats are guaranteed in the category shown in the seating plan on our website. The client chooses the category based on availability.

We guarantee the category, but cannot guarantee specific seats or rows.

12 July 2006 | 00:20  [Print]  [Send to friend]  [Home]
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